Frequently Asked Questions
Take a look at some of the frequently asked questions that we have received from our clients regarding our services and procedures. We have included videos and articles to give you a complete perspective of our home cleaning services.
Can’t find your question? Feel free to contact us, we are happy to answer any of your questions and help you on your way to a clean home.
Deciding to Hire a Cleaner
Hiring a cleaner has been made easy and affordable with a number of services available to suit your needs. Let us walk you through just a few of the benefits you will enjoy by using our home cleaning agency.
Why should I hire a home cleaner?
Time is precious, and for many this means that the cost of hiring a cleaning company is minimal in comparison to the value. Not only do you get a professionally cleaned home, but your schedule is now free to spend time with family, take part in events, or even earn more hours at work.
What are the benefits of using a home cleaning company?
There are some key elements to look for when searching out a top-quality domestic cleaning service. You may find one checks references for their workers but doesn’t look into their full work history. You may find a cleaning service with good liability insurance but they don’t offer any details about their workers. Before you get lost in all these details, let us help you navigate the most important qualities to look for when searching for home cleaning services that suit your needs.
What are the advantages of booking through an agency over hiring a private cleaner?
There are a number of benefits for choosing Absolute Domestics over a private cleaner:
1. Your cleaner has been reference checked, police checked and screened for suitability
2. Your cleaner is fully insured for public liability
3. Your cleaner has attended a 2 day training workshop
4. We offer replacement cleaners if things don’t work out for any reason
5. We offer a fill-in cleaner if your cleaner is on holidays or unable to provide a scheduled clean
6. We do all the hard work for you. You tell us when and what you want and we do the rest!
How do I find the right cleaner?
Choosing a domestic cleaner can involve different requirements for different customers. Some might want minimal assistance with general cleaning, and others may need housekeeping, ironing, or other specialties. A great service is prepared for every scenario, so they can provide the perfect domestic cleaner for the job.
Should I feel guilty about hiring a cleaner?
Definitely not! In this busy, fast-paced world, free time is a precious commodity. We work hard to achieve challenging goals and for some of us, there is an expectation that we should be capable of handling anything that life throws at us. The truth is many people in the workforce feel overwhelmed, over-extended, and no matter how hard they work, there is still more on their plate to accomplish.
It is important to realise that we truly cannot do it all ourselves. It is ok to ask for help and get the kind of assistance that is needed to manage life. One thing that you can do is release a little guilt-free time for yourself and hire a dependable cleaning service.
Before Hiring a Cleaner
What to consider before booking a cleaner has been simplified thanks to our streamlined cleaning service. If you have lots of questions and don’t know where to start, we have taken these considerations into account to ease your mind. Whether it’s being locked into a contract or working out how many hours you will need for your service, take a look at the links below for answers to our most common questions.
Do I have to sign a cleaning contract?
No, there is no contract for booking a cleaning service.
Can the cleaner come out and quote?
Our cleaners can provide an estimate over the phone or at your home for a cleaning service. Speak to your cleaner prior to start if you want them to work to a set budget or provide an estimate of the number of hours required to complete all of your tasks.
Can I trial cleaning services?
Yes, because when it comes to trusting someone with your home, we want you to be certain you are choosing the right cleaning service before making a long term commitment.
How do you go about finding a cleaning service that has the best features and will also allow you to test them for a trial? With Absolute Domestics, this is an easy process that will put your mind at ease.
What can I expect after booking a cleaning service?
Are you having trouble making the move to hire a cleaning service for your home? It isn’t uncommon for people to hesitate about this. Bringing someone into your home and trusting them to clean it right can bring some people stress and apprehension. But, the good news is that a great domestic cleaning service knows how to make you feel at ease.
The first step of the process with any great agency is getting to know the cleaners themselves.
Can I meet my cleaner before starting?
Yes. Every home has the same basic needs like dusting, vacuuming and mopping. But, this doesn’t mean that all jobs are the same. What surfaces need cleaning and what products are to be used on each surface? What are your priorities for the time allocated? How much furniture is there, and how much does it have to be moved to complete a task? What if you don’t want certain heirlooms moved at all?
As you can imagine, it is a real benefit to get the opportunity to meet with your domestic cleaner in person before the job begins.
Do I need to tidy up before my cleaner arrives?
It is perfectly natural for you to feel the need to tidy up before the cleaner arrives. What is the right thing to do?
How do I communicate with my cleaner?
When you hire a domestic cleaning service for your home communication is key to guaranteeing that things run as smoothly as possible.
What day can I have the cleaning done?
Our cleaners can be very flexible. Arrange suitable day and time with either our Area Coordinators or with your cleaner directly. It’s that easy! The benefit of coming home to a neat and tidy home without having to give it a second thought is what matters most.
How many hours will it take to clean my home?
It is up to you to decide the number of hours cleaning you want provided. If you are unsure of how long it will take for your cleaner to clean the home, we advise running through what needs completing in each room, the level of detail you would like, if any of the tasks can be completed on a rotation basis and what products and equipment you would like used on each surface. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.
During Home Cleaning
It’s your first time bringing a cleaning service into your home. You’re excited, but are you prepared for their visit? Will the cleaner bring all of the supplies that they need, or am I supposed to supply them? What about my pets? There’s no reason to get worried, because we’ve thought of everything. Take a look at the links in this section to find out how you and your cleaner make arrangements for us to deliver the most efficient service.
Can I give the cleaner a key?
Yes, you are welcome to give the cleaner a key. For convenience, many of our clients are not home when their cleaner comes and therefore prefer to give the cleaner a key. With our stringent recruitment process, you can have peace of mind in doing so.
Do I need to provide cleaning equipment and products?
Yes, it is better to use your own cleaning equipment and products for a regular or catch-up service so that you know exactly what is being used in your home. If you would like product and equipment supplied by the cleaner, there is a small additional cost. For a one-off clean such as a move out or spring clean, specialised cleaning equipment and products are provided as part of the service.
Do I need to be home during the cleaning?
No, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.
Can my pet stay inside during cleaning?
We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning so it is between you and your cleaner to decide on the best option.
About Absolute Domestics
Absolute Domestics is an Australian family business. We are a recruitment and referral agency that matches trustworthy, reliable cleaners with individuals and families – busy homes – needing help with household chores. You’ll find our process is smooth and efficient in connecting you with just the right cleaner.
Who is Absolute Domestics?
Absolute Domestics is a recruitment and referral agency that specialises in the placement of domestic home cleaners. Established in 1993, we have since expanded to operate in all cities and major regional locations in both New Zealand and Australia. Our success is owed to the great team of people that we’ve recruited, who enjoy working in the home cleaning industry and won’t shy away from going the extra mile to deliver high quality service.
To maintain our position as a number one agency, we believe in providing our cleaners with a rewarding, flexible and supportive work environment. Being the face of Absolute Domestics, we are keen to ensure our cleaners receive all the necessary training, encouragement and information required to get the job done right.
How did Absolute Domestics originate?
Simply put, there was a need for a cleaning agency that did everything properly and thoroughly. From the day you contact our agency to our delivery of your cleaning service, we make every step of the way easy for you. Our screened cleaners are well trained and are selected from people who enjoy their work and who take pride in the results of their efforts. So, there was a need for this service and proudly, we have created it.
What makes Absolute Domestics different?
The home cleaning industry is an extremely difficult business to get right. Every residence comes with unique cleaning challenges, and every client is different. Consistency from individual cleaners requires high training standards, and none of this works if there isn’t a functional flow of information for customers and workers alike. The difference is professionalism.
How can Absolute Domestics make a difference in my life?
We’re here to help you take the work out of housework. This has been our mission for more than 25 years. With this high level of experience, we skilfully match the right cleaning expert with your specific cleaning needs. Through our centralised Customer Contact Centre, we organise recruitment of applicants who are dedicated to this industry, and we then monitor the quality of our service. This is so you can leave the cleaning to us while you get on with the things in life you’d rather be doing.
How can I learn even more about Absolute Domestics?
We are an open book. Ask any question you like and we’ll do our best to answer completely and clearly. Watch the video on the link below and learn much more about our philosophy and mission.
About Our Cleaning Services
One of the key components to our success is knowing how to tailor our services to your needs. Everyone’s lives are unique, from the schedules we keep to our personal house cleaning needs. Where one household may need help multiple times throughout the week, another may only need periodic cleaning. Some homes have schedules that remain consistent, while others change day to day or week to week. Whatever your situation, we are there for your needs down to the last detail.
What kinds of cleaning services are right for me?
From daily housekeeping to a regular weekly or fortnightly service or one-off helping hand when the big cleaning jobs are required, we have a number of well-developed services available. Whatever your requirements, we help tailor-make a service to suit. Talk to us about your needs and together, we can work it out.
What areas are serviced?
We help time-poor individuals and families throughout the capital cities of Auckland, Christchurch, Waikato and Wellington. Call our team if you need home cleaning, wherever you are in New Zealand. It’s more than likely that we have enthusiastic, experienced cleaners near you.
Will I have the same cleaner?
Yes. One of the questions that often comes up when someone is shopping for the right house cleaning service is whether there are different workers coming to their home each visit. Some people can be concerned about not knowing who is coming and going from their home but if you book a regular cleaning service, you will be assigned a cleaner for the duration of your service.
Can you guarantee a quality service?
Absolutely! Our cleaners pride themselves on providing a high-quality, thorough service. Please be mindful that your cleaner will be working to an agreed timeframe. We ask that, in all fairness, there is enough time allocated for the cleaner to get the job done properly. To ensure a quality service, it’s also always beneficial to take the time to have an initial meeting with your cleaner to fully explain what you would like them to cover.
Should I get a cleaner while on holiday?
We live for holidays and yes, it’s an ideal time to get a cleaner in while you’re away. Nothing can put an end to those pleasant holiday memories like a messy home to return to.
How do I pay my house cleaner?
Please pay your cleaner directly on the day of the clean by either cash or bank transfer at the conclusion of the service. For a catch-up clean or once-off service, our preferred method is cash unless the cleaner indicates otherwise. All of these transactions are paid directly to your cleaner, not to Absolute Domestics.
What if someone is Injured while cleaning my home?
Cleaners registered with Absolute Domestics are covered by Public Liability Insurance. This means that you, along with any person other than the Cleaner, are protected from damage or injury caused by a Cleaner’s negligence. Public Liability Insurance is extremely important for both our Clients and Cleaners and is one of the most important reasons for using our Agency.
What if I need to change my scheduled cleaning?
Contact us or phone the cleaner. The direct number for your local Customer Contact Centre is 0800 663 987.
About Our Cleaners
Learn how we have thought of everything to help with your peace of mind. From our thorough recruitment process and training to our extensive range of services, you can trust that we provide the right cleaning service to suit your needs.
How trustworthy is my cleaner?
Our strict recruitment process ensures you have peace of the mind that the person coming into your home is trustworthy. To ensure we have honest, reliable cleaners working for us, all of our cleaning contractors undergo a police check, reference checks and work history checks as well as being fully insured.
How are cleaners recruited?
You can rest assured that at Absolute Domestics, we have gone the extra distance to bring you the highest quality house cleaning service. From background checks to thorough training, when you hire our services, you can expect results that are nothing short of excellent. Initially, we interview a home cleaner applicant on the phone. The shortlisted meet us face to face. IDs and references are checked, police backgrounds and work history are scrutinised. We then invite the successful applicant to a two day Workshop where they learn our specialised cleaning techniques and procedures.
How do you screen and train cleaners?
Our recruitment process includes face-to-face interviews, background checks, work history examination and identification checks, as well as stringent reference checking. All written references are contacted and checked by our Recruitment Officers. These checks are important to us, as it is how we ensure you receive the very best cleaning services.
Regardless of experience, all cleaners are trained to deliver a consistent approach to domestic cleaning. We offer a comprehensive training workshop, ongoing support from Area Managers and training material supplied by the Agency to gain experienced knowledge of different products, equipment and cleaning surfaces in the home.
Are cleaners police-checked?
All new cleaners registered with the Agency are required to provide a police clearance check from April 2015.
What can your cleaners clean?
There are cleaning services that come in all shapes and sizes. Some companies are only geared towards daily cleaning needs, while others may be trained specifically for move-in ready or move-out ready cleanings. What if your needs change along with your schedule or yearly situation? Is there a house cleaning service that can adjust to you?
Can I change my cleaner if I am unhappy?
Absolutely! Just one call to our coordinators is all it takes. A replacement will be arranged courteously and discreetly.
Domestic Cleaning Customer Support
At Absolute Domestics, we have gone to great lengths to offer you a high quality service. No matter what the situation calls for, we are there for our customers. Learn about the steps we take to make sure you can get in touch with us for any reason, large or small.
Please tell me about your customer support?
Customer service is the cornerstone of the business and our friendly customer Service Team are available for any query you may have. With Absolute Domestics, our workers take great pride in building successful relationships with their customers.
What if I’m not happy with my cleaner?
Even under the best circumstances, you may run into a situation where your home cleaner just isn’t working out. What then? Luckily, Absolute Domestics has come up with a great solution for this exact issue.
How do we look after our customers and cleaners?
Absolute Domestics represents the highest standard in the industry category. It takes a full team of workers on location and behind the scenes to make certain that the results deliver satisfied customers, as well as domestic cleaners who are proud of the work that they do. Listen to the words of just one of these successful members of the Absolute Domestic team as they describe the company from within.
How do you deal with customer issues and concerns?
There is a lot that goes into providing truly excellent customer care in the home cleaning industry. As a home owner, you want to be pleased with the quality of service. You want the job done right, and you may not necessarily know how to communicate all of your needs. Be reassured that you can trust our cleaners who enter your home and feel confident that they have been trained to understand your needs.
Even under the best conditions, there have been times when customers have been let down. We do everything in our power to maintain open lines of communication with our customers and we address their concerns as soon as we possibly can.