Frequently Asked Questions
We are an agency that connects households with experienced, professional cleaners for regular and one-off house cleaning arrangements. Established in 1993, we have offices throughout Australia and New Zealand. Our role is to screen, interview, select and coordinate a vast network of professional cleaners who will take care of your housework. We even provide fill-ins and replacements when required. Our cleaners are registered with the Agency as cleaning contractors.
Our services cover any household chores – basic cleaning and tidying, cleaning the fridge, wiping out the oven, keeping cupboards tidy, making beds, changing bed linen, washing, ironing, and whatever else you require. We tailor our cleaning services to suit your needs. The amount of work accomplished depends on how much time is allocated for the service and the attention to detail required.
You can enjoy our domestic cleaning services on a weekly, fortnightly or even a daily basis. If you are running out of time, try a twice-weekly service! You will love the extra time for yourself and your family. We also offer a once-off service.
We help time-poor individuals and families all throughout the capital cities of Auckland, Christchurch, Waikato and Wellington. Call our team if you need house cleaning, wherever you are in New Zealand. It’s more than likely that we have enthusiastic, experienced cleaners near you.
No, but it is important to arrange a meeting to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.
Absolutely! Our recruitment process includes face-to-face interviews, background checks, work history examination and identification checks, as well as stringent reference checking. All written references are contacted and checked by our Recruitment Officers. These checks are important to us, as it is how we ensure you receive the very best cleaning services.
Contact us or phone the cleaner. The direct number for your local Customer Contact Centre is 0800 663 987.
Absolutely! Just one call to our coordinators is all it takes. A replacement will be arranged courteously and discreetly.
Absolutely! Our cleaners pride themselves on providing a high-quality, thorough service. Please be mindful that your cleaner will be working to an agreed timeframe. We ask that, in all fairness, there is enough time allocated for the cleaner to get the job done properly. To ensure a quality service, it’s also always beneficial to take the time to have an initial meeting with your cleaner to fully explain what you would like them to cover. This meeting is only recommended for your first engagement with your cleaner, unless you are requesting new services or a different approach.
Yes, it is better to use your own cleaning equipment and products for a regular or catchup service however for a one-off clean such as a move out or spring clean, cleaning equipment and products are provided.
Cleaners registered with Absolute Domestics are covered by Public Liability Insurance. This means that you, along with any person other than the Cleaner, are protected from damage or injury caused by a Cleaner’s negligence. Public Liability Insurance is extremely important for both our Clients and Cleaners and is one of the most important reasons for using our Agency.
If you have household insurance, make sure your cleaner is covered. Otherwise contact WorkCover in your state for more information.
Our cleaners can provide an estimate over the phone or at your home for a cleaning service. Speak to your cleaner prior to start if you want them to work to a set budget or provide an estimate of the number of hours required to complete all of your tasks.
By cash, cheque or internet bank transfer at the end of each service. For a catch-up clean or once-off service, our preferred method is cash unless the cleaner indicates otherwise. All of these transactions are paid directly to your cleaner, not to Absolute Domestics.
The Agency registers both individual cleaners and teams of two. If you have a preference at time of booking, please advise our Customer Service Officer and we will do our best to accommodate your request.
Yes, you will be allocated the same cleaner each week or fortnight. If your cleaner is sick or on holidays, we would endeavour to allocate you a replacement cleaner.
Yes, you are welcome to give the cleaner a key. A lot of our Clients are not at home when their cleaner comes and therefore prefer to give the Cleaner a key due to convenience. With our stringent recruitment process, you can have peace of mind in doing so.
All new cleaners registered with the Agency are required to provide a police clearance check from April 2015.
Regardless of experience, all cleaners are trained to deliver a consistent approach to domestic cleaning. We offer a comprehensive training workshop, ongoing support from Area Managers and training material supplied by the Agency to gain experienced knowledge of different products, equipment and cleaning surfaces in the home.
All our cleaners are able to leave you a receipt for the service they are providing. If you would like a receipt after each clean, please advise your cleaner.
No, there is no contract for booking a cleaning service.