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Frequently asked questions

Here are some answers to some of our customers' frequently asked questions:

  • Can I change my cleaner if I am unhappy?

    Absolutely! Just one call to our coordinators is all it takes. A replacement will be arranged courteously and discretely.

  • Do I need to provide cleaning equipment and products?

    Yes, it is better to use your own cleaning equipment and products for a regular or catchup service however for a one-off clean such as a move out or spring clean, cleaning equipment and products are provided. If you would like product and equipment supplied by the cleaner, there is a small additional cost.

  • What if something is damaged while cleaning my home?

    Cleaners registered with Absolute Domestics are covered by Public Liability Insurance. This means that you, along with any person other than the Cleaner, are protected from damage or injury caused by a Cleaner’s negligence. Public Liability Insurance is extremely important for both our Clients and Cleaners and is one of the most important reasons for using our Agency.

  • Will the cleaners leave a receipt?

    All our cleaners are able to leave you a receipt for the service they are providing. If you would like a receipt after each clean, please advise your cleaner.

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